Return & Refund Policy

At FIBRE, we want you to feel confident in every purchase. We take pride in the quality and craftsmanship of our limited-edition outerwear and are committed to providing a thoughtful shopping experience.

Returns

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, garments must be unworn, unused, unwashed and in their original condition, with all tags and original packaging intact.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless an item arrives damaged, defective or incorrect. We recommend using a tracked and insured shipping service, as FIBRE cannot be responsible for returns lost in transit before receipt.

Refunds

Once your return has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for processing, with additional time potentially required by your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by law or where FIBRE has made an error.

Made-to-Order Garments

Certain FIBRE garments may be produced specifically following an order. Estimated production and dispatch times will be communicated on the relevant product page or during the ordering process.

Unless expressly identified as personalised or customised, made-to-order garments in standard sizes remain eligible for our standard return policy.

For genuinely personalised or customised orders, any applicable restrictions on returns will be clearly communicated before purchase, subject to statutory consumer rights.

Damaged or Incorrect Items

Please contact us promptly if your order arrives damaged, defective or incorrect so that we can investigate and arrange an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Exchanges

We cannot guarantee exchanges due to the limited quantities of our collections. If you would like a different size or style, please contact us to discuss availability.